At Ziba Adventures, we treat our client’s privacy with the utmost respect and will never send you any communications unless we have your explicit consent to do so. All the data we hold follows The General Data Protection Regulations and the Data Protection Act. Please note that we will never disclose your data to a third party unless we are legally required to do so.
What information are we collecting?
Email newsletter: When you sign up to our email newsletters on our website, we may ask for personal information about you consisting of information such as your name and email address. By entering your details in the fields requested, you enable us to provide you with the services you select. You will be able to unsubscribe from our emails at any time using the unsubscribe link or by contacting our office. We will not share this data with any third parties.
Online enquiry: When you submit an enquiry online, we may ask for information such as your name and contact details. By entering your details in the fields requested, you enable us to provide you with the services you select. We will not subscribe you to our email newsletters unless you specifically opt-in. We will not share this data with any third parties.
Booking: When you book an adventure with Ziba Adventures, there is a certain amount of information we require to fulfil your trip. This can sometimes include:
Date of birth
Next of kin
Details of any medical condition
Names of additional travellers
Credit or debit card information if paying online
Who is collecting this information?
Ziba Adventures is collecting this information.
Why is it being collected?
This information is either to provide you with requested services such as email newsletters or brochures, or to complete your bespoke adventure booking.
How will it be used?
Ziba Adventures will use your personal information for a number of uses including, but not exclusively, for the following:
- Administrative purposes, which means that Ziba Adventures may contact you for reasons related to the service you have requested e.g. extra information required for visas or pre-trip paperwork required to organise the trip for you
- To analyse and improve the services offered e.g. post-trip feedback
- To keep you updated of special offers and general information via our newsletter, from which you may unsubscribe at any time.
If you have booked an adventure with Ziba Adventures, we will keep your information on record after you return home, in case this information needs to be accessed in matters relating to your booking.
Whom will it be shared with?
If booking a holiday with Ziba Adventures, we will need to share information with our team, partners and suppliers in the destination you are visiting. This may consist of your name, passport number, date of birth, insurance details, level of fitness, next of kin and any medical conditions or dietary requirements.
You have certain rights in respect of the personal information that we hold about you. Details of these rights are set out below. To exercise any of these rights, please contact us.
(a) Access: We will confirm to you whether or not we are processing and using personal information about you, at your request and, if so, provide you with access to and a copy of such personal information and the other details to which you are entitled.
(b) Rectification: We will correct any inaccurate personal data and complete any incomplete personal data (including by providing a supplementary statement) that we hold about you.
(c) Prevention of processing likely to cause damage or distress: We will respect your rights to require us to cease or not to begin processing your personal information for a specific purpose, or in a specific way, that is likely to cause you or any third parties unwarranted damage or distress.
(d) Erasure: We will erase your personal information at your request without undue delay where there is no good reason for us to continue to use it.
(e) Restriction: We will restrict the processing of your personal information in certain circumstances, if you ask us to do so.
(f) Data portability: We will provide you or third parties on your behalf with a copy of any personal information that we hold about you which you have provided to us in a structured, commonly used and machine-readable format.
(g) Objection (including objection to direct marketing): We will respect your general rights to object to the processing of your personal information in certain circumstances, including for direct marketing purposes.
(h) Automated decisions and profiling: We will respect your rights to require us not to carry out decisions based solely on automated processing, including profiling, which produces legal or similarly significant effects on you.
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Our website and certain literature contains hyperlinks to websites owned and operated by third parties. These third-party websites have their privacy policies, including cookies, and we suggest that you review them. They will govern the use of personal information you submit or are collected by cookies while visiting these websites. We do not accept any responsibility or liability for the privacy practices of such third-party websites, and your use of such websites is at your own risk.
We use “cookies” to store and collect information regarding your usage of the website. Cookies are small files placed on your computer’s hard drive, or in your browser memory when you visit our website. Your computer will only share the information in the cookie with the website that provided it, and no other website can request it. There are two types of cookies, session and persistent. Session cookies last only as long as your web browser is open. Once you close your browser, the cookie disappears.
Ziba Adventures will keep your information confidential except where disclosure is required or permitted by law (for example to government bodies and law enforcement agencies). We will not pass your information on to 3rd parties for marketing or sales purposes. All information is kept securely and can only be accessed by the employees, or agents of Ziba Adventures.
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